Call Center
Run a contact centre on your PBX
Call queues, a live wallboard and supervisor tools, on the same Cloud PBX your business extensions already run on.Call Queues
Callers wait in a queue and land on the next free agent instead of a busy tone.Live Wallboard
Queue stats on screen as they happen — who is waiting, how long, and who is free.Whisper, Spy & Barge
Coach an agent mid-call, listen in silently, or join the call outright.Answering Machine Detection
Outbound calls that reach a voicemail box are recognised and dropped, not worked.A business extension, plus the contact centre
Nothing new to learn and nothing to migrate — it is the extension your team already uses, with the queue tools turned on.Everything a business extension hasPortal access, transfers, hunt groups, IVR, conferencing, call screening and the rest — this is that extension, with the contact-centre tools switched on.
Plus queues and a wallboardCalls queue instead of bouncing, and the team sees the queue it is working: waiting callers, wait times, and agent availability.
Plus supervisor toolsWhisper, spy and barge for coaching live calls, and answering-machine detection so outbound time goes to people who answered.
What's included
TeleCloud portal access
Call transfer
Voicemail to email
Call forwarding
Mobile application
PIN-protected dialing
Hunt groups
Virtual conferencing
Text-to-speech IVR
Call screening
Dialing restrictions
Digital receptionist
Whisper, spy & barge
Music on hold
API access
Call queues
Live wallboard & queue stats
Answering Machine Detection (AMD)
Cloud PBX Call Center ExtensionEverything in Business, tuned for contact-centre teams.
R100
per monthView The Extension