Microsoft Teams
Make Teams your phone system
Operator Connect calling built into the Teams your team already works in — your numbers, our network, your own Microsoft licences.
Keep Teams As The Phone
Your people dial, answer and transfer in the Teams app they already have open all day.
Bring Your Own Licence
Use the Microsoft licences you already pay for — we manage the calling side of it.
Direct Azure Peering
A 1:1 trusted connection into Microsoft, not calls hauled over the public internet.
Support From Both Sides
Back-to-back Microsoft and Telecloud support, so a calling problem has one owner.How it connects
Three steps, and none of them ask your team to change how they work.Step 1
You license Teams with MicrosoftBring your own licence. You buy the Microsoft licences below from Microsoft or your Microsoft partner; we supply the calling, numbers and network.Step 2
We connect to your tenantTelecloud peers directly with Microsoft Azure on a 1:1 trusted connection and takes over the call routing behind your Teams tenant.Step 3
You assign users in TeamsNumbers and users are provisioned from the Teams Admin Center — the console your IT team already administers Teams from.Microsoft licences you need
We don't sell Microsoft licences. Buy these from Microsoft in the Microsoft 365 admin centre (Billing → Purchase services), or from your Microsoft partner, before we connect your tenant.Every user
Microsoft 365 with TeamsAny Microsoft 365 or Office 365 plan that includes Teams — Business Basic, Business Standard, Business Premium, E3 or E5. Most of your users already have this.Every user who makes or takes phone calls
Teams Phone StandardThe add-on that puts a dial pad in Teams. Already included in Microsoft 365 E5 — on every other plan, buy it as an add-on per calling user.Each auto attendant or call queue
Teams Phone Resource AccountFree from Microsoft. Assign one to every auto attendant and call queue that will hold a phone number.| Microsoft Teams | Operator ConnectOperator Connect — BYOL Unmanaged | Microsoft Teams IntegrationMicrosoft Teams Integration - Operator Connect |
|---|---|---|
R30per month | R65per month | |
| At a glance | ||
| Billed | Per user, per month | Per user, per month |
| Managed by | You (self-managed) | Telecloud |
| Calling in Teams via Operator Connect | ||
| Provision users from the Teams Admin Center | ||
| Direct Microsoft Azure peering (1:1 trusted connection) | ||
| Bring your own licence (BYOL) | ||
| Telecloud-managed call routing We set up and look after how calls reach your people — which numbers ring which users, your incoming call flows and after-hours routing — and make changes when you ask. Without it, your IT team does this themselves in the Teams Admin Center. | — | |
| Back-to-back Microsoft & Telecloud support | — | |