TeleCloud has provided business-class cloud PBX and hosted VoIP in South Africa since 2011. Our hosted PABX gives you extensions, numbers, IVR, call recording and call-centre tools with no on-site hardware, backed by local support on 010 500 7500.

A hosted VoIP system from TeleCloud is billed per extension per month with no expensive PBX hardware to buy. You only pay for the extensions and numbers you need, and calls to SA networks are charged at low VoIP rates. Contact us on 010 500 7500 for a tailored quote.

Yes. TeleCloud's voice packages let you make unlimited calls to any South African network, helping businesses cut their monthly phone bill compared with traditional landlines.

TeleCloud's South African web hosting starts at R69 per month and includes 15–150GB storage, cPanel, unlimited email accounts, MySQL databases and free SSL. Sites are hosted locally for fast load times and reliable uptime.

Join TeleCloud's white-label reseller programme. You get a branded control panel, premium VoIP, hosting and connectivity products, and a customizable price-list so you can earn passive income reselling under your own brand.

For most businesses, yes. VoIP runs over your existing internet connection, so you avoid line rental and pay lower per-minute rates, with unlimited-call packages available to SA networks.

There are two payment methods: PayFast and EFT. PayFast is instant — pay via the link on your statement or from your portal. EFT can take up to 3 days to reflect in our account. Only once the funds reflect will we allocate them to your account.

You can cancel your account or subscription at any time by emailing helpdesk@telecloud.co.za with the request. Note: we require a 30-day cancellation notice.

If the description (reference) on your transaction is missing or incorrect, we cannot automatically allocate the payment to your account. Payments can take up to 7 business days to process. You'll receive an email once the payment is allocated if your address is on file. If it's taking too long, email helpdesk@telecloud.co.za with a proof of payment (a screenshot or scanned bank statement).

First check your bank or credit card statement to confirm the money was transferred to our account. Credit card payments go through an intermediary, so we can't always see why a payment failed. Send your full payment details to helpdesk@telecloud.co.za and include the statement so we can investigate. For PayFast, check the PayFast site to confirm the payment was processed, then email us the details.

When a payment fails we usually show an error code with an explanation of what to do next. Some errors are temporary — wait and try again. A previously offered payment method may no longer be available for technical or security reasons; in that case select another method. Many payment methods are handled by third parties (credit card companies, etc.), so we don't always have specific failure information. To investigate further, email helpdesk@telecloud.co.za with as much detail as possible.

Zip the mail folder on the old host. Create the mailboxes on the new host. Unzip the mail folder on the new host. Copy mail files from the cur folder of the old mailbox to the cur folder of the new mailbox. Fix permissions and ownership on the new mail files. In Outlook IMAP folders, subscribe to all folders. Restart Outlook.

To teach the email system about new spam senders, go to your mailbox folder settings and change the Spam folder to Learn Spam.

Check your internet connection by loading Google and running any search. Check webmail at mail.yourdomain.co.za — log in with your email username and password. Send a test email to and from the account to confirm inbound and outbound delivery. Reset the password on your email address to get a fresh setup email. Confirm your client settings match exactly what's in the setup email we sent you.