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Licensed Telecoms Service ProviderMonthly
| AI Call Center | GrowthAI Call Center — Growth R2 950For a sales team that wants only the leads worth phoning back. | Pay As You GoAI Call Center — Pay As You Go R0R3.00 per minute, no monthly commitment, no setup fee. | ProfessionalAI Call Center — Professional R5 900For a real call centre operation, with the tooling to keep it sharp. | Setup & OnboardingAI Call Center — Setup & Onboarding R4 500Optional once-off setup and onboarding for your AI Call Center agent — configuration against your business, training and go-live support. | CRM API Access R499Programmatic access to your CRM — leads, contacts and deals — for syncing your AI Call Center's calls into your own CRM, data warehouse or reporting. |
|---|---|---|---|---|---|
| Support | Priority | — | — | ||
| Languages | English, Afrikaans, isiZulu | English | English, Afrikaans, isiZulu | — | — |
| Test Studio | — | — | — | — | |
| Extra minutes | R2.80 / min | R3.00 / min | R2.40 / min | — | — |
| Warm transfer | — | — | — | ||
| AI voice agents | 3 | 1 | 10 | — | — |
| Call recordings | — | — | |||
| Callback booking | — | — | |||
| Quotation emails | — | — | — | — | |
| Inbound answering | — | — | |||
| Send SMS or Email | — | — | — | — | |
| Lead qualification | — | — | — | ||
| Simultaneous calls | 5 | 1 | 15 | — | — |
| Inbound Campaigns | |||||
| Tooling & Support | |||||
| Minutes & Capacity | |||||
| Outbound Campaigns | |||||
| Facebook lead ingestion | — | — | — | — | |
| Included AI call minutes | 1,500 | 4,000 | — | — | |
| Payment-commitment calls | — | — | — | — | |
| Agent configured against your real offer, hours and rules | — | — | — | — | |
| Tested against synthetic callers before it takes a real one | — | — | — | — | |
| Guided walkthrough of the Trainer and Test Studio | — | — | — | — | |
| One-time charge, billed once on the first invoice | — | — | — | — | |
| Read/write access to leads, contacts and deals | — | — | — | — | |
| Same API keys as the rest of the platform (Settings → API Keys) | — | — | — | — | |
| Pulls straight from the leads your AI Call Center agents create | — | — | — | — | |
| Billed per account, per month | — | — | — | — | |
| Lines | R50 airtimeR50 airtime (55c / min to any network) R50Billed at 55c per minute | Unlimited Airtime R200 |
|---|---|---|
| Can Call out to | Local & International | Local only |
| Concurrent Calls | Unlimited | 1 |
| Fair usage policy | Airtime Balance | 1000 Minutes |
| Numbers | 01X 786 XXXX Landline Number R80Memorable 01X 786 XXXX numbers for your brand. | 087 Phone Number R0Free 087 non-geographic VoIP number. | Geographic Number R40Standard 01X South African landline numbers. | Mobile VoIP NumberMobile VoIP Number (MTN) R50Use a mobile number with our PBX system. | Number PortingNumber Porting (Instant switch-over after 7 working days) R200Keep your existing number — once-off port-in. |
|---|---|---|---|---|---|
| Choose a memorable 01X 786 XXXX vanity number | — | — | — | — | |
| Ideal for businesses that advertise their number | — | — | — | — | |
| Plugs straight into your cloud PBX | — | — | — | — | |
| National 087 non-geographic number | — | — | — | — | |
| Not tied to any area code | — | — | — | — | |
| Plug into any extension on your PBX | — | — | — | ||
| South African geographic landline number | — | — | — | — | |
| Inbound calls included | — | — | — | — | |
| MTN mobile range (08X) VoIP number | — | — | — | — | |
| Receive mobile calls into your PBX or app | — | — | — | — | |
| Pair with any extension | — | — | — | — | |
| Keep your existing landline or mobile number | — | — | — | — | |
| We handle the port-in with the donor network | — | — | — | — | |
| Once-off fee, no downtime on cutover | — | — | — | — | |
| PBX Extensions | Cloud PBX BusinessCloud PBX Business Extension R50 | Cloud PBX Call CenterCloud PBX Call Center Extension R100Everything in Business, tuned for contact-centre teams. | Mobile AppMobile App Extension R0TeleCloud Phone App — your business line on your smartphone. | Telecloud Business SeatTelecloud Business Seat — Essentials R2791 PBX extension + unlimited SA calling + 250 SMS credits + omnichannel chat seat + 20 AI Call Center minutes, bundled. |
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| TeleCloud portal access | — | — | ||
| Call transfer | — | |||
| Voicemail to email | — | |||
| Call forwarding | — | |||
| Mobile application | — | |||
| PIN-protected dialing | — | — | ||
| Hunt groups | — | — | ||
| Virtual conferencing | — | — | ||
| Text-to-speech IVR | — | — | ||
| Call screening | — | — | ||
| Dialing restrictions | — | — | ||
| Digital receptionist | — | — | ||
| Whisper, spy & barge | — | — | ||
| Music on hold | — | — | ||
| API access | — | — | ||
| Call queues | — | — | — | |
| Live wallboard & queue stats | — | — | — | |
| 1 Cloud PBX extension | — | — | — | |
| Unlimited SA calling | — | — | — | |
| 250 SMS credits / month | — | — | — | |
| Omnichannel chat seat | — | — | — | |
| 20 AI Call Center minutes included | — | — | — | |
| PBX Extras | Live Call TranscriptionLive Call Transcription (per extension) R20Real-time, AI-powered transcription of every call on your Cloud PBX extension — read it live or export it after the call. | Monthly Itemized Billing R40 | Recording 6 months RetentionRecording 6 months Retention (per extension) R16Per extension |
|---|---|---|---|
| Live, real-time call transcription | — | — | |
| Full transcript exportable after the call | — | — | |
| Billed per extension, per month | — | — | |
| Teams Integration | BYOL ManagedOperator Connect — BYOL Managed R50Per user. Bring your own licence, we manage it. | BYOL UnmanagedOperator Connect — BYOL Unmanaged R24Per user. Bring your own licence, self-managed. | Fully ManagedOperator Connect — Fully Managed R20Per user. We set up and run everything for you. | Teams Phone System Integration R115Per extension. Full PBX features inside Teams. |
|---|---|---|---|---|
| Calling in Teams via Operator Connect | ||||
| Provision users from the Teams Admin Center | ||||
| Direct Microsoft Azure peering (1:1 trusted connection) | — | |||
| Bring your own licence (BYOL) | — | — | ||
| Telecloud-managed call routing | — | — | ||
| Back-to-back Microsoft & Telecloud support | — | |||
| Telecloud fully managed setup | — | — | — | |
| Call recording & detailed analytics | — | — | — | |
| SMS, voicemail & conferencing in Teams | — | — | — | |
| Web, iOS, Android & desktop apps | — | — | — | |
| Keep your existing business numbers | — | — | — | |
| Support | On-Site Support / Installation R800 | Remote Support / Installation R500 | System Setup R1 000 |
|---|---|---|---|
| LTE | Advanced Desktop 4G LTE IP…Advanced Desktop 4G LTE IP Phone R1 960 | Desktop 4G LTE IP Phone R1 830 | White 4G LTE Handset R1 950 |
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| PoE | — | — | — |
| USB | — | — | — |
| Wi-Fi | |||
| Display | 2.8" colour | 2.4" colour | 2.4" colour |
| HD Voice | |||
| Bluetooth | — | — | |
| SIP Accounts | 2 | 2 | 2 |
| Desktop Wireless | Atcom A20WAtcom A20W IP Phone R920 | Atcom A68W ExecutiveAtcom A68W Executive IP Phone R1 620 | HTekHTek IP Phone R1 710 | VogtecVogtec IP Phone R1 250 |
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| PoE | — | |||
| USB | — | |||
| Wi-Fi | ||||
| Display | 2.8" colour | 4.3" colour | 2.8" colour | 4.3" colour |
| HD Voice | ||||
| Bluetooth | — | |||
| SIP Accounts | 4 | 6 | 6 | 6 |
| Desktop Wired | Atcom D21Atcom D21 IP Phone R990 | Cloud T12 DesktopCloud T12 Desktop IP Phone R800 | Fanvil 12SIP Gigabit Colour Screen…Fanvil 12SIP Gigabit Colour Screen PoE VoIP Phone | X4U R1 340 | Fanvil X4 EnterpriseFanvil X4 Enterprise IP Phone R1 100 | HTek WiredHTek Wired IP Phone R590 | New Rock - DesktopNew Rock - Desktop IP Phone R1 550 | New Rock - EnterpriseNew Rock - Enterprise IP Phone R2 480 | Yealink IP Phone + Power Supply R1 290 |
|---|---|---|---|---|---|---|---|---|
| PoE | — | — | ||||||
| USB | — | — | — | — | — | — | — | |
| Display | 2.3" mono LCD | Mono LCD | 2.8" colour + 2.4" side | 2.8" colour + 2.4" side | 2.3" mono LCD | Mono LCD | 2.8" colour | 132x64 mono LCD |
| HD Voice | ||||||||
| SIP Accounts | 2 | 2 | 12 | 4 | 2 | 2 | 3 | 2 |
| Cordless | Gigaset A540 Handset R680Additional DECT handset | Mobex M3 Handset R1 650 | Mobex M3 Handset - Demo R1 080 |
|---|---|---|---|
| Type | Handset only | Handset | Handset (demo) |
| Range | 300m outdoor / 50m indoor | 300m outdoor | 300m outdoor |
| SIP Accounts | — | — | — |
| Battery (talk) | 18h | 10h | 10h |
| Handsets Supported | — | — | — |
| Accessories | Atcom A68W Extension Module R1 160 | Atcom Call Centre Headset R290 | Atcom Power Supply R60 | Atcom Single Ear Headset R200 | LV Switch Intercom Speaker R1 950 | Zycoo CooVox U20 32 Users…Zycoo CooVox U20 32 Users 15 Calls 2FXO PBX R4 88032 users, 15 calls, 2FXO |
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| Wireless Extenders | Google WiFi Mesh Router R1 830 |
|---|---|
| Uncapped LTE Sims | MTN/Vodacom Fixed Data - FUP: 1Mbps after 450GB R570 | MTN/Vodacom Fixed Data - FUP: 2Mbps after 1000GB R970 | MTN/Vodacom Fixed Data - FUP: 2Mbps after 600GB R670 | MTN/Vodacom Fixed Data - FUP: 512Kbps after 150GB R410 | MTN/Vodacom Fixed Data - FUP: 512Kbps after 300GB R470 | Telkom Mobile Data - FUP: 2Mbps after 100GB R300 | Telkom Mobile Data 20Mbps - FUP: 2Mbps after 500GB R590 | Telkom Mobile Data 30Mbps - FUP: 2Mbps after 600GB R800 |
|---|---|---|---|---|---|---|---|---|
| Speed | LTE max | LTE max | LTE max | LTE max | LTE max | Up to 10 Mbps | Up to 20 Mbps | Up to 30 Mbps |
| Router | TP-Link MR600 | Free router included | TP-Link MR600 | TP-Link MR600 | TP-Link MR600 | Any router | Any router | Any router |
| Data cap | 450GB | 1000GB | 600GB | 150GB | 300GB | 100GB | 500GB | 600GB |
| Throttled to (post-FUP) | 1Mbps | 2Mbps | 2Mbps | 512Kbps | 512Kbps | 2Mbps | 2Mbps | 2Mbps |
| Uncapped Fibre | 010 Mbps DownloadOpenserve Fibre 010 Mbps Download (10/5) R320 | 030 Mbps DownloadOpenserve Fibre 030 Mbps Download (30/15) R530 | 050 Mbps DownloadOpenserve Fibre 050 Mbps Download (50/25) R620 | 100 Mbps DownloadOpenserve Fibre 100 Mbps Download (100/50) R870 | 200 Mbps DownloadOpenserve Fibre 200 Mbps Download (200/100) R1 170 | 300 Mbps DownloadOpenserve Fibre 300 Mbps Download (300/150) R1 300 | 500 Mbps DownloadOpenserve Fibre 500 Mbps Download (500/250) R1 720 |
|---|---|---|---|---|---|---|---|
| Upload | Up to 5 Mbps | Up to 15 Mbps | Up to 25 Mbps | Up to 50 Mbps | Up to 100 Mbps | Up to 150 Mbps | Up to 250 Mbps |
| Download | Up to 10 Mbps | Up to 30 Mbps | Up to 50 Mbps | Up to 100 Mbps | Up to 200 Mbps | Up to 300 Mbps | Up to 500 Mbps |
| Routers | Fiber Router - Xiaomi Mi Router…Fiber Router - Xiaomi Mi Router 3 R360Fibre Router | Fibre Router - 4 Port 300MBps…Fibre Router - 4 Port 300MBps Wireless DSL Router | TD-W9960 R5204 Port 300Mbps Fibre Router | Fibre Router - 450Mbps Wireless N…Fibre Router - 450Mbps Wireless N Router | TL-WR940N R640Fibre Router | LTE + Fibre Router - Archer C5LTE + Fibre Router - Archer C5 | AC1200 Wireless Dual Band Gigabit Router R930LTE + Fibre Dual Band Gigabit | LTE + Fibre Router - Wireless Dual…LTE + Fibre Router - Wireless Dual Band Router (4G + CAT6) | Archer MR600 R1 620LTE + Fibre Dual Band (4G CAT6) | LTE Antenna Router R520 |
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| Website Hosting | AdvancedAdvanced Hosting R520250GB · Python, Apache, PHP, NodeJS, NextJS | BusinessBusiness Hosting R25050GB · 75 mailboxes · 8 DBs | Domain Parking R40Free local domain, 100MB space, 0 emails | ProPro Hosting R400200GB · 100 mailboxes · 10 DBs · Apache, PHP, MySQL | StandardStandard Hosting R12020GB · 50 mailboxes · 5 DBs | StarterStarter Hosting R1005GB · 25 mailboxes · 2 DBs · Apache, PHP, MySQL |
|---|---|---|---|---|---|---|
| Bandwidth | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Databases | 20 | 8 | — | 10 | 5 | 2 |
| Disk Space | 250 GB | 50 GB | 100 MB | 200 GB | 20 GB | 5 GB |
| Email Mailboxes | 200 | 75 | — | 100 | 50 | 25 |
| Lets-Encrypt SSL | ✓ | ✓ | — | ✓ | ✓ | ✓ |
| Apache, PHP & MySQL | ✓ | ✓ | — | ✓ | ✓ | ✓ |
| Interworx + Softaculous | ✓ | ✓ | — | ✓ | ✓ | ✓ |
| Python (ERP Next) | — | — | — | — | — | — |
| Node.js (Next.js, React) | — | — | — | — | — | — |
| Backup & Restore | — | — | — | — | — | — |
| DNS Records Access | — | — | — | — | — | — |
| Domain Name Registration | InternationalInternational Domain Name R30As per list of supported domains | LocalLocal Domain Name R8.co.za, .org.za, etc. |
|---|---|---|
| International TLDs (.com, .net, .org and more) | — | |
| Free DNS hosting included | ||
| WHOIS privacy on supported TLDs | — | |
| Renewed monthly — no annual lock-in | ||
| South African TLDs (.co.za, .org.za, .net.za) | — | |
| Virtual Servers | Software Customizations & Project DevelopmentSoftware Customizations & Project Development: Upgrade any Open-Source System, Fluent in all languagesAI-FLUENT R800On-demand engineering for any open-source system | MegaVirtual Private Server Mega R1 630 | Mega+Virtual Private Server Mega+ R2 250 | ProVirtual Private Server Pro R680 | Pro+Virtual Private Server Pro+ R1 010 | StandardVirtual Private Server Standard R220 | Standard+Virtual Private Server Standard+ R400 | UltraVirtual Private Server Ultra R3 100 | Ultra+Virtual Private Server Ultra+ R4 220 |
|---|---|---|---|---|---|---|---|---|---|
| Memory | — | 12 GB | 16 GB | 4 GB | 8 GB | 1 GB | 2 GB | 24 GB | 32 GB |
| vCPU Core | — | 8 vCPU | 10 vCPU | 4 vCPU | 4 vCPU | 1 vCPU | 2 vCPU | 12 vCPU | 16 vCPU |
| Disk Space | — | 500 GB | 750 GB | 100 GB | 200 GB | 50 GB | 75 GB | 1000 GB | 1500 GB |
| Backup Plan | — | Monthly | Monthly | Monthly | Monthly | Monthly | Monthly | Monthly | Monthly |
| Network Speed | — | 100 Mbps | 100 Mbps | 100 Mbps | 100 Mbps | 100 Mbps | 100 Mbps | 100 Mbps | 100 Mbps |
| Upgrade or extend any open-source system | — | — | — | — | — | — | — | — | |
| Fluent across all major languages | — | — | — | — | — | — | — | — | |
| ERPNext, WordPress, WooCommerce & more | — | — | — | — | — | — | — | — | |
| Bug fixes, features & integrations | — | — | — | — | — | — | — | — | |
| Billed by the hour, estimate up front | — | — | — | — | — | — | — | — | |