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Name: Telecloud
Address: 1257 Willem Botha Ave, Centurion, Gauteng, ZA
Telephone: +27 10 500 7500

Licensed Telecoms Service Provider

Cloud PBX	SCloud PBX + Fibre Bundle SBUNDLE	MCloud PBX + Fibre Bundle MBUNDLE
	5 Cloud PBX extensions plus 30 Mbps uncapped fibre on one monthly invoice.	10 Cloud PBX extensions plus 100 Mbps uncapped fibre on one monthly invoice.
	R889 per month	R1 349 per month
5 Cloud PBX business extensions		—
30/15 Mbps uncapped Openserve fibre		—
One invoice, one supplier
10 Cloud PBX business extensions	—
100/50 Mbps uncapped Openserve fibre	—
	Design your PBX System	Design your PBX System

Phone Lines & Extensions	SIP Phone Line	50-100Cloud PBX Business Extensions 50-100	25-49Cloud PBX Business Extensions 25-49	10-24Cloud PBX Business Extensions 10-24	1-9Cloud PBX Business Extensions 1-9
	Free	R40 per month	R50 per month	R55 per month	R60 per month
At a glance
What it is	App line with its own number	Cloud PBX extension	Cloud PBX extension	Cloud PBX extension	Cloud PBX extension
Billed	Per line	Per extension, per month	Per extension, per month	Per extension, per month	Per extension, per month
Volume band	—	50–100 extensions	25–49 extensions	10–24 extensions	1–9 extensions
Call handling
Call transfer	—
Call forwarding	—
Hunt groups	—
Call screening	—
Music on hold	—
Auto-attendant & voicemail
Digital receptionist	—
Text-to-speech IVR	—
Voicemail to email
Teams & supervision
Virtual conferencing	—
Whisper, spy & barge	—
Control & access
PIN-protected dialing	—
Dialing restrictions	—
TeleCloud portal access	—
API access	—
Mobile application		—	—	—	—
		Design your PBX System	Design your PBX System	Design your PBX System	Design your PBX System

Phone Numbers	087 Phone087 Phone Number	GeographicGeographic Number	MobileMobile Number	Number PortingNumber Porting (Instant switch-over after 7 working days)
	Free	R40 per month	R60 per month	R200 once off
At a glance
Billing	Free	Monthly	Monthly	Once-off port-in
Switch-over	—	—	—	Instant, after 7 working days
Details
Number type	National 087, non-geographic	South African landline (01X)	MTN mobile range (08X)	Your existing landline or mobile
Inbound & Outbound calls	Included	Included	Included	Included
	Design your PBX System	Design your PBX System	Design your PBX System	Design your PBX System

Monthly Airtime Plans	100	250	500	750	1000
	R50 per month R0.50 / min	R125 per month R0.50 / min	R250 per month R0.50 / min	R375 per month R0.50 / min	R500 per month R0.50 / min
All plans	Airtime Plan · Can Call out to: Local & International · Concurrent Calls: Unlimited · Rollover Period: 3 Months
Included Minutes	100	250	500	750	1000
	Design your PBX System	Design your PBX System	Design your PBX System	Design your PBX System	Design your PBX System

Unlimited Airtime Plans	1 Channel	2 Channels	4 Channels	8 Channels	12 Channels
	R199 per monthR199 per channel	R349 per monthR174.50 per channel	R599 per monthR149.75 per channel	R999 per monthR124.88 per channel	R1 399 per monthR116.58 per channel
All plans	Unlimited · Can Call out to: Local only · Fair usage policy: 1000 mins per channel
Concurrent Calls	1	2	4	8	12
	Design your PBX System	Design your PBX System	Design your PBX System	Design your PBX System	Design your PBX System

Lubb Team	Lubb Team Integration
	Free
At a glance
Billed	Per user
Price	Free with any Lubb Team subscription
Your Telecloud extension rings in Lubb Team
Calls in the browser — no handset, no app
Outside numbers and internal extensions on one keypad
Recent calls and voicemail beside your mail
Set up once under Settings → Phone
Free with any Lubb Team subscription

Microsoft Teams	Operator ConnectOperator Connect — BYOL Unmanaged	Microsoft Teams IntegrationMicrosoft Teams Integration - Operator Connect
	R30 per month	R65 per month
At a glance
Billed	Per user, per month	Per user, per month
Managed by	You (self-managed)	Telecloud
Calling in Teams via Operator Connect
Provision users from the Teams Admin Center
Direct Microsoft Azure peering (1:1 trusted connection)
Bring your own licence (BYOL)
Telecloud-managed call routing	—
Back-to-back Microsoft & Telecloud support	—

PBX Add-Ons	Self Setup	Recording 6 months Retention (per extension, 50-100)	Live Call Transcription (per extension, 50-100)	Recording 6 months Retention (per extension, 25-49)	Live Call Transcription (per extension, 25-49)	Recording 6 months Retention (per extension, 10-24)	Live Call Transcription (per extension, 10-24)	Monthly Itemized Billing	Recording 6 months Retention (per extension)	Live Call Transcription (per extension)	PBX API Access	Remote Setup & Support
	Free	R20 per month	R20 per month	R25 per month	R25 per month	R28 per month	R28 per month	R30 per month	R30 per month	R30 per month	R100 per month	R650 per hour
At a glance
What it does	Set up extensions, numbers and call routing yourself in the Visual PBX Manager	Keeps every call recording for 6 months	Live AI transcription of every call, read live or exported afterwards	Keeps every call recording for 6 months	Live AI transcription of every call, read live or exported afterwards	Keeps every call recording for 6 months	Live AI transcription of every call, read live or exported afterwards	An itemised monthly bill of your calls	Keeps every call recording for 6 months	Live AI transcription of every call, read live or exported afterwards	—	A Telecloud engineer sets up and supports your PBX remotely
Billed	No charge	Per extension, per month	Per extension, per month	Per extension, per month	Per extension, per month	Per extension, per month	Per extension, per month	Per month	Per extension, per month	Per extension, per month	—	Per hour
Volume band	—	50–100 extensions	50–100 extensions	25–49 extensions	25–49 extensions	10–24 extensions	10–24 extensions	—	1–9 extensions	1–9 extensions	—	—
Call records: caller, destination, date, duration, outcome	—	—	—	—	—	—	—	—	—	—		—
Call recording downloads	—	—	—	—	—	—	—	—	—	—		—
Call-ended webhook to your CRM	—	—	—	—	—	—	—	—	—	—		—
Same API keys as the rest of the platform (Settings → API Keys)	—	—	—	—	—	—	—	—	—	—		—
Billed per account, per month	—	—	—	—	—	—	—	—	—	—		—
Live, real-time call transcription	—	—		—		—		—	—		—	—
Full transcript exportable after the call	—	—		—		—		—	—		—	—
Billed per extension, per month	—	—		—		—		—	—		—	—
	Design your PBX System											Design your PBX System

Installation & Support	On-Site Support / Installation
	R1 000 per hour

Call Center	50-100	25-49	10-24	1-9
	R65 per month	R80 per month	R90 per month	R100 per month
All plans	Call Center Agents
At a glance
What it is	Browser-based call center seat	Browser-based call center seat	Browser-based call center seat	Browser-based call center seat
Billed	Per agent, per month	Per agent, per month	Per agent, per month	Per agent, per month
Volume band	50–100 agents	25–49 agents	10–24 agents	1–9 agents
Dialing
Predictive dialer
Preview, progressive & power modes
Abandon-rate control
Callbacks & voicemail drop
Agent desk
Browser phone, nothing to install
Scripts & contact record
One-click call outcomes
Pause codes
Supervision
Live wallboard
Listen, whisper & barge
Call recording
Performance reports
Compliance
CPA calling hours & public holidays
Opt-Out Registry scrub
Do-not-call list

AI Call Center	Pay As You GoAI Call Center — Pay As You Go	CRM API Access	StarterAI Call Center — Starter	GrowthAI Call Center — Growth	Custom Agent Training ServiceAI Call Center — Custom Agent Training Service	ProfessionalAI Call Center — Professional	EnterpriseAI Call Center — Enterprise
	Free	R499 per month	R1 250 per month	R2 950 per month	R3 000 once off	R5 900 per month	R12 500 per month
At a glance
Best for	Occasional calls, paying only for the minutes you use	—	A single business line that should never ring out	A sales team that wants only the leads worth phoning back	—	A real call centre operation, with the tooling to keep it sharp	High volume, white-label deployments and resellers
Billing	Per minute, from a prepaid balance	—	Monthly package	Monthly package	—	Monthly package	Monthly package
Monthly commitment	None	—	Month-to-month	Month-to-month	—	Month-to-month	Month-to-month
Setup fee	None	—	None	None	—	None	None
What's included
Included AI call minutes	Pay per minute	—	400	1,500	—	4,000	10,000
Extra minutes	R3.50 / min	—	R3.20 / min	R2.80 / min	—	R2.40 / min	R1.90 / min
AI voice agents	1	—	1	3	—	10	Unlimited
Simultaneous calls	1	—	2	5	—	15	40
Languages	English	—	English	English, Afrikaans, isiZulu	—	English, Afrikaans, isiZulu	English, Afrikaans, isiZulu
Support	Email	—	Email	Email	—	Priority	Dedicated + SLA
Read/write access to leads, contacts and deals	—		—	—	—	—	—
Same API keys as the rest of the platform (Settings → API Keys)	—		—	—	—	—	—
Pulls straight from the leads your AI Call Center agents create	—		—	—	—	—	—
Billed per account, per month	—		—	—	—	—	—
Agent configured against your real offer, hours and rules	—	—	—	—		—	—
Tested against synthetic callers before it takes a real one	—	—	—	—		—	—
Guided walkthrough of the Trainer and Test Studio	—	—	—	—		—	—
One-time charge, billed once on the first invoice	—	—	—	—		—	—

Cordless	Gigaset A540 Handset	Mobex M3 - Demo	Mobex M3
	R760 each	R1 200 each	R1 650 each
At a glance
What it is	Additional DECT handset	Mobex M3 handset, demo unit	Mobex M3 handset
Specifications
Type	Handset only	Handset (demo)	Handset
Range	300m outdoor / 50m indoor	300m outdoor	300m outdoor
SIP Accounts	—	—	—
Battery (talk)	18h	10h	10h
Handsets Supported	—	—	—

Desktop Wired	HTek WiredHTek Wired IP Phone	Cloud T12 DesktopCloud T12 Desktop IP Phone	Atcom D21Atcom D21 IP Phone	Fanvil X4 EnterpriseFanvil X4 Enterprise IP Phone	Yealink IP Phone + Power Supply	Fanvil 12SIP Gigabit Colour Screen…Fanvil 12SIP Gigabit Colour Screen PoE VoIP Phone \| X4U	New Rock - DesktopNew Rock - Desktop IP Phone	New Rock - EnterpriseNew Rock - Enterprise IP Phone
	R660 each	R800 each	R1 100 each	R1 220 each	R1 290 each	R1 490 each	R1 720 each	R2 480 each
PoE		—	—
USB	—	—	—	—	—		—	—
Display	2.3" mono LCD	Mono LCD	2.3" mono LCD	2.8" colour + 2.4" side	132x64 mono LCD	2.8" colour + 2.4" side	Mono LCD	2.8" colour
HD Voice
SIP Accounts	2	2	2	4	2	12	2	3

Desktop Wireless	Atcom A20WAtcom A20W IP Phone	VogtecVogtec IP Phone	HTekHTek IP Phone	Atcom A68W ExecutiveAtcom A68W Executive IP Phone
	R1 020 each	R1 390 each	R1 710 each	R1 800 each
PoE	—
USB	—
Wi-Fi
Display	2.8" colour	4.3" colour	2.8" colour	4.3" colour
HD Voice
Bluetooth	—
SIP Accounts	4	6	6	6

LTE	Desktop 4G LTE IP Phone	White 4G LTE Handset	Advanced Desktop 4G LTE IP…Advanced Desktop 4G LTE IP Phone
	R2 030 each	R2 170 each	R2 180 each
All plans	SIP Accounts: 2
PoE	—	—	—
USB	—	—	—
Wi-Fi
Display	2.4" colour	2.4" colour	2.8" colour
HD Voice
Bluetooth	—		—

Accessories	Atcom Power Supply	Atcom Single Ear Headset	Atcom Call Centre Headset	Atcom A68W Extension Module	LV Switch Intercom Speaker	Zycoo CooVox U20 32 Users…Zycoo CooVox U20 32 Users 15 Calls 2FXO PBX
	R60 each	R220 each	R320 each	R1 160 each	R2 170 each	R5 420 each
At a glance
What it is	Power supply for Atcom phones	Single-ear headset	Call centre headset	Extension module for the Atcom A68W	LV switch intercom speaker	On-site IP PBX: 32 users, 15 calls, 2 FXO ports

4G Mobile Data	Mobile	Starter	Plus	Advanced	Max	Max+
	R330 per month	R410 per month	R550 per month	R660 per month	R770 per month	R1 100 per month
All plans	Telkom Uncapped 4G · Network: Telkom · Router: Any router · SIM: Mobile SIM · Service: Best Effort Service
Fair use cap	50GB	150GB	300GB	450GB	600GB	1000GB
Price per GB	R6.60	R2.73	R1.83	R1.47	R1.28	R1.10

5G Fixed Data	Starter	Plus	Advanced	Max	Max+
	R390 per month	R530 per month	R640 per month	R750 per month	R1 080 per month
All plans	MTN/Vodacom Uncapped 5G · Network: MTN/Vodacom · SIM: Mobile SIM · Service: Best Effort Service
Fair use cap	150GB	300GB	450GB	600GB	1000GB
Price per GB	R2.60	R1.77	R1.42	R1.25	R1.08
Router	TP-Link MR600	TP-Link MR600	TP-Link MR600	TP-Link MR600	Free router included

Uncapped Fibre	010 Mbps DownloadOpenserve Fibre 010 Mbps Download (10/5)	030 Mbps DownloadOpenserve Fibre 030 Mbps Download (30/15)	050 Mbps DownloadOpenserve Fibre 050 Mbps Download (50/25)	100 Mbps DownloadOpenserve Fibre 100 Mbps Download (100/50)	200 Mbps DownloadOpenserve Fibre 200 Mbps Download (200/100)	300 Mbps DownloadOpenserve Fibre 300 Mbps Download (300/150)	500 Mbps DownloadOpenserve Fibre 500 Mbps Download (500/250)
	R360 per month	R580 per month	R690 per month	R970 per month	R1 170 per month	R1 440 per month	R1 720 per month
Upload	Up to 5 Mbps	Up to 15 Mbps	Up to 25 Mbps	Up to 50 Mbps	Up to 100 Mbps	Up to 150 Mbps	Up to 250 Mbps
Download	Up to 10 Mbps	Up to 30 Mbps	Up to 50 Mbps	Up to 100 Mbps	Up to 200 Mbps	Up to 300 Mbps	Up to 500 Mbps

Wireless Extenders	Google WiFi Mesh Router
	R2 030 each

Routers	Fiber Router - Xiaomi Mi Router…Fiber Router - Xiaomi Mi Router 3	Fibre Router - 4 Port 300MBps…Fibre Router - 4 Port 300MBps Wireless DSL Router \| TD-W9960	LTE Antenna Router	Fibre Router - 450Mbps Wireless N…Fibre Router - 450Mbps Wireless N Router \| TL-WR940N	LTE + Fibre Router - Archer C5LTE + Fibre Router - Archer C5 \| AC1200 Wireless Dual Band Gigabit Router	LTE + Fibre Router - Wireless Dual…LTE + Fibre Router - Wireless Dual Band Router (4G + CAT6) \| Archer MR600
	R400 each	R580 each	R580 each	R640 each	R1 030 each	R1 800 each
At a glance
Connection	Fibre	Fibre	LTE	Fibre	LTE + fibre	LTE + fibre
Details	—	4 ports, 300Mbps wireless	LTE antenna router	450Mbps wireless N	Dual-band gigabit (AC1200)	Dual-band, 4G CAT6

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