Telecloud
AI Call Center

An AI agent that answers your phone

It picks up every call, works out who is worth your team's time, books the callbacks and passes the good ones straight through — in English, Afrikaans and isiZulu.
Answers Every CallYour agent picks up on the first ring, day or night. No queue, no voicemail, no missed lead.
Speaks Your Customers' LanguageNatural English, Afrikaans and isiZulu voices — callers are answered the way they would like to be.
Qualifies Before It TransfersScoring rules are enforced in code, not in a prompt, so an unqualified caller cannot talk its way through to your team.
Built and Hosted in South AfricaRuns on our own local voice network, with AI disclosure and recording consent built into every call.

More than a voicemail that talks back

A complete call centre that you train, test and then let loose on your real line.
Train it by having a conversationThe Trainer interviews you about your business and writes the agent for you. No prompt engineering, and every change is versioned so you can always roll back.
Test it before it ever speaks to a customerThe Test Studio runs synthetic callers — the rushed one, the vague one, the one who demands a human — against your agent, scores each call and suggests fixes you apply in one click.
Inbound and outboundAnswer your main line, or run outbound campaigns that work through your lead list and hand over only the people who are actually ready to buy.
Books its own callbacksIt knows your business hours, offers genuinely open slots, confirms the time back to the caller and emails the confirmation. Never books a Saturday.
Warm handover to your teamWhen someone qualifies, the call transfers to a human along with everything that was said — so your team never asks the same question twice.
Every call logged and scoredTurn-by-turn transcripts, recordings and outcomes on every call, feeding straight into your leads, contacts and deals board.

Inbound and outbound, one agent

The same trained agent answers your line and works your lead list — so what it learns on one call it knows on the next.
Inbound

Every call answered, first ring

Point your main line at the agent and nothing rings out again. It greets the caller, works out what they need, and either books them in or puts the good ones straight through to your team.
Answers 24/7/365 — no queue, no voicemail, no missed lead
Qualifies against your rules before it ever transfers
Books its own callbacks inside your real business hours
Warm handover with everything the caller already said
Answers in English, Afrikaans or isiZulu, as the caller prefers
Outbound

Campaigns that call your whole list

Load a lead list and the agent works through it, dialling every number, having the same disciplined conversation each time, and handing over only the people who are actually ready to buy.
Works a lead list of any size, as many calls at once as your package allows
Scores each conversation and parks the ones who are not ready
Books a callback when the timing is wrong, instead of burning the lead
Detects voicemail and answering machines, and retries later
Follows up on quotes and payment commitments on the same engine

Packages

Every package includes the agent, the phone number, the minutes and the support. Month-to-month — the more you talk, the less each minute costs.
Starter

R1250

per month
For a single business line that should never ring out.
400 AI call minutesR3.20 / minR4500 once-off setup
1 AI voice agent
2 simultaneous calls
English
Inbound call answering
Callback booking
Full call logs, transcripts and recordings
Email support
See full details
Growth

R2950

per month
For a sales team that wants only the leads worth phoning back.
1,500 AI call minutesR2.80 / minR8500 once-off setup
3 AI voice agents
5 simultaneous calls
English, Afrikaans and isiZulu
Outbound calling campaigns
Lead qualification and scoring
Warm transfer to your team
CRM: leads, contacts and deals board
See full details
Professional
POPULAR

R5900

per month
For a real call centre operation, with the tooling to keep it sharp.
4,000 AI call minutesR2.40 / minR14500 once-off setup
10 AI voice agents
15 simultaneous calls
Test Studio and regression suite
Automated quotation emails
Facebook lead ingestion
Payment-commitment calls
Bulk SMS
Priority support
See full details
Enterprise

R12500

per month
For high volume, white-label deployments and resellers.
10,000+ AI call minutesFrom R1.90 / minSetup scoped per project
Unlimited AI voice agents
40+ simultaneous calls
White-label portal on your own domain
API access and custom integrations
Dedicated environment
SLA and a named account manager
See full details
All prices exclude VAT. Minutes are billed per second on the AI conversation; standard outbound call rates apply separately on outbound campaigns.

What it replaces

Not your team — the calls your team should never have had to take.
One more agentAI Call Center
Monthly costR8,000 – R15,000 per seatFrom R1250
Calls at onceOneUp to 40
Hours coveredOffice hours24 / 7 / 365
Ramp-up timeWeeks of trainingLive in days
Every call transcribedNoYes
Human seat cost reflects published South African contact-centre salary and platform ranges for 2026.

Hear it for yourself

Tell us what your callers usually want and we'll build you an agent to talk to.
Book a demo