Call Center
A complete contact centre on your PBX
Predictive dialling, a browser agent desk, live supervision, recording and reports — on the same Cloud PBX your extensions already run on, with South African calling rules built in.Predictive Dialer
Dials ahead of your agents from live answer rates and handle times, and holds itself under the abandon-rate cap you set.Agent Desk
One browser screen with the phone built in: the contact, the script, the outcome buttons and the callbacks they booked.
Live Wallboard
Every campaign and every agent as it happens, with listen, whisper and barge one click away.South African Compliance
Consumer Protection Act calling hours, public holidays and the National Opt-Out Registry, enforced by the dialer itself.Four ways to dial
Pick the mode per campaign and switch it between shifts. Every mode paces against the agents who are actually ready.Preview
The agent reads the record first and clicks Dial. Slowest, and right for high-value or sensitive calls.Progressive
One line per free agent, dialled automatically. No abandoned calls by construction.Power
A fixed number of lines per free agent, for lists where you already know the answer rate.Predictive
The ratio is worked out every two seconds from answer rate, voicemail rate and handle time, and cut back the moment abandons near your cap.The agent desk
Everything an agent needs on one screen, with the phone built in. Nothing to install.Phone in the browser
Agents work from the browser with a headset — or their desk phone on the same extension. Calls connect instantly, with no ringing into silence.Script and contact record
The caller’s name, company, history and your own list fields on screen the moment they answer, beside the campaign script.Outcome codes
One click closes the call and decides what happens next: done, retry later, call back, or never call again.Scheduled callbacks
Book the exact time the customer asked for — for yourself, or for whoever is free. Personal callbacks ring you when they are due.Voicemail drop
Reached an answering machine? One click leaves your recorded message and moves the agent on to the next live call.Pause codes
Lunch, training, meeting, coaching — breaks are logged by reason, so the shift report shows where the time went.Supervise, record and improve
See the floor live, step into any call, and know from the numbers what to change tomorrow.Listen, whisper, barge
Hear a call silently, coach the agent without the customer hearing, or join the conversation outright.Call recording
Record every connected call per campaign, with playback for supervisors, an audit trail on every listen and automatic retention clean-up.Performance reports
Contact rate, abandon rate, conversions, handle time and agent occupancy — by campaign, agent and day.Best time to call
Contact rate by hour of day shows when your list actually picks up, so the next campaign runs in those hours.Caller ID health
Answer rate by the number you present and by network prefix, plus number validation, so a flagged caller ID is caught early.Simulation mode
Every new campaign starts as a dry run: the whole dialer works and the charts move, but no real number is called until you switch it live.Built for South African rules
The dialer enforces the Consumer Protection Act and the National Opt-Out Registry itself — it is not a policy your team has to remember.CPA calling hours
Direct-marketing calls only go out Monday to Friday 08:00–20:00 and Saturday 09:00–13:00 — your own window can narrow that, never widen it.Public holidays
Every South African public holiday, including Sunday-to-Monday substitutes, is a no-dial day automatically. Proclaimed days can be added.Opt-Out Registry
Export a campaign for the National Consumer Commission’s registry, import the opt-outs it returns, and keep the date of every scrub on record.Do-not-call list
An agent’s “never call again” stops that number across every campaign, checked before every single dial.Your lists, worked properly
Load a list once and let the campaign work it to the end.Lists from your CRM
Pull leads straight in by status, or paste and upload your own — duplicates and unusable numbers are filtered out on the way in.Retry rules
No answer, busy and voicemail come round again on their own timer, up to the attempt limit you set per campaign.Priority and recycling
Hot leads jump the queue, callbacks come first when due, and a finished list hands back only the numbers worth another go.Priced per agent
Each agent is a Cloud PBX extension with the contact-centre tools switched on. The more agents, the lower the rate.| Call Center | 1-9Cloud PBX Call Center Extensions 1-9 | 10-24Cloud PBX Call Center Extensions 10-24 | 25-49Cloud PBX Call Center Extensions 25-49 | 50-100Cloud PBX Call Center Extensions 50-100 |
|---|---|---|---|---|
| Everything in Business, tuned for contact-centre teams. | Everything in Business, tuned for contact-centre teams. | Everything in Business, tuned for contact-centre teams. | Everything in Business, tuned for contact-centre teams. | |
R100per month | R90per month | R80per month | R65per month | |
| Call centre | ||||
| Call queues | ||||
| Live wallboard & queue stats | ||||
| Answering Machine Detection (AMD) | ||||
| Whisper, spy & barge | ||||
| Call handling | ||||
| Call transfer | ||||
| Call forwarding | ||||
| Hunt groups | ||||
| Call screening | ||||
| Music on hold | ||||
| Virtual conferencing | ||||
| Auto-attendant & voicemail | ||||
| Digital receptionist | ||||
| Text-to-speech IVR | ||||
| Voicemail to email | ||||
| Control & access | ||||
| Mobile application | ||||
| TeleCloud portal access | ||||
| API access | ||||
| PIN-protected dialing | ||||
| Dialing restrictions | ||||